Frequently Asked Questions
Browse answers by topic below. Still stuck? Call 888-663-9948, email support@velosurance.com, or use live chat (Mon–Fri, 9–5 EST).
General questions
- How much does a policy cost?
- Will the policy renew automatically?
- How do I cancel a policy?
- What is a deductible?
- Do you cover e-bikes and e-trikes?
- How do I get a bicycle insurance policy?
- What is a Minimum Earned Premium?
- What affects the price of my insurance?
- Do you offer discounts for multi-bike policies?
- Why is Velosurance superior to other insurance for bikes?
Coverage
- How much insurance do I need?
- Is my bike covered internationally?
- Do you provide coverage in Canada?
- Will my medical bills get covered?
- How much liability coverage do I need?
- Am I covered outside my state?
- I plan on racing my bike. Will I be covered?
- Vehicle Contact Protection
- Is the bicycle I rent covered by my insurance?
- What are the bike theft coverage conditions?
Claims
- How quickly will my claim get paid?
- What do I do if my bike is stolen?
- How do I file a claim?
- Do I need to lock my bike to an immovable object when the bike is inside my closed garage?
- If my frame is damaged, will you replace it?
- What if I want my damaged frame replaced?
- How do I go about repairing a covered bike?
- How is diminished value covered by the policy?
- How much will I get paid in case of a total loss?
Bicycle value
- Will a frame repair void the warranty?
- How do I value my bicycle?
- The price to replace my bike is now $1000 more than I paid for my bike three years ago. Can I insure my three year old bike for the current replacement cost?
- Does Velosurance depreciate the bike’s insured value?
- What is the highest valued bicycle I can insure?
- Can I insure only my frame?
Nothing in these FAQ pages will amend, change or modify the wording of the issued policy.