Velosurance is a national insurance agency founded by two cyclists in response to the insurance needs of bicycle riders nationwide. We partnered with an A.M.Best “A” rated, US insurance company to provide a multi-risk policy offering protection to all types of cyclists.
File a claim
We are sorry to hear about your recent loss and hope that you are OK. We want your claim to be processed as quickly as possible so you can get back on the bike. Please review the below list of requirements and submit the claim once you've gathered all the supporting documentation.
For a damage or accident claim
- Detailed digital photos of the damaged areas of the bike
- A detailed damage and repair report from your preferred bike shop. If you do not have a preferred shop, find one here.
- Your statement of how the accident occurred
- If you are claiming a helmet and/or riding apparel, please gather the purchase receipts
For a theft claim
- A police report detailing how the theft occurred. If a police report is not immediately availabile - provide the contact information of the office who took your report.
- A picture of the defeated security device/lock, if available
- Your statement of how the bike was secured
- A receipt or photo of the security device, if available
To initiate the claim you will need your policy number. If you don't have the policy number, you can request it here. To report the claim please call 800-362-7535 today, or by email to newclaims@markel.com
Once you report the claim, a claims manager will contact you within two business days. Call 800-362-7535 if you have not been contacted within this time. This person will be your primary contact during the claim process. Please keep the claims manager's contact information to monitor the claim progress.
Please send all other correspondence to markelclaims@markel.com and always include your policy number. If you need help locating your policy number, please click here.