How do I go about repairing a covered bike?
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Repairing a covered bike is a straightforward process: get a repair estimate from your preferred bike shop, take detailed photos of the damage, and submit both along with your claim. The shop is your choice: any bike shop you trust can write the estimate and do the work.
From there, your claim is assigned to a claims representative who manages the process from beginning to completion. Your claims representative is an insurance loss professional and will work with you to bring the claim to a beneficial conclusion.
What do I need before I submit a repair claim?
Two things: a repair estimate from your preferred bike shop, including parts and labor, and detailed photos of the damage from several angles. Submitting both up front lets the claim move straight to assessment instead of waiting on follow-up requests. The full steps are in how to file a claim.
Who handles my claim, and how fast is it paid?
A dedicated claims representative, an insurance loss professional, manages your claim from the first submission to the finished repair. Most claims are paid in less than 14 business days, and a repairable bike is paid at the retail cost of the repair, including labor, minus your deductible. The details are in how long a claim payout takes.
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