How do I update my premium payment method?
Last updated
Updating your payment method takes a minute in the Client Portal. Once you log in, select Billing from the menu on the left, click "Update your card" and provide the complete card information. For security, we do not store your card number, so the form asks for the full card details again rather than just the fields that changed.
Once the update goes through, we confirm to you that the payment has been made and send a list of the future premium schedule, so you know exactly what is due and when.
What happens if I missed a premium payment?
Your coverage gets back on track without any paperwork on your end. Once the new card is on file, we endorse your policy back to your payment schedule and then catch you up on any missed premiums. The confirmation and the updated premium schedule follow by email.
Where do I make other policy changes?
The Client Portal is the place for every policy change and update, from insured value to added bikes. We personally review each change request and will contact you if we need confirmation of your request. The full list of what you can change yourself is in how to make a change to your policy.
Back to all FAQs