Privacy Policy

Information we collect

Velosurance and its subsidiaries recognize the privacy concerns of our customers and potential customers who visit our website and other parts of our Platform. We want to inform you about the information we collect through our website and how such information is utilized. We intend to use information collected only in the normal course of our business and as permitted by law. No personal information is required to be collected when you visit our websites, but we need to receive the requested information in order to provide the products or services described. We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms.
• Information about your transactions with us or our affiliates.
• Information we receive from a consumer reporting agency. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as required by law.

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with applicable standards to guard your nonpublic personal information.

How we use personal information

We may use your personal information in a number of ways or as otherwise described at the time of collection:

• Generate an insurance quote.
• Create your account and manage our relationship with you.
• Run and manage our business, including resolving billing and financial issues.
• Evaluate your eligibility for marketing offers, products and services.
• Provide a product or service that you have requested through our Platform.
• Communicate with you, such as sending you electronic notifications concerning your policy.
• Understand your needs and interests, and personalize your experience with our services.
• Provide you with support and resolve disputes.
• Authenticate your identity.
• Improve and develop our products and services by analyzing how they are used and interacted with, as well as by assessing the use of and interactions with our platform, including by conducting data analytics to develop insights about you, your needs, and your preferences, so we can make more informed predictions, recommendations, and products for our customers.
• Combine and anonymize information about your interactions with our Platform to create aggregate, anonymized statistics for use in research and for marketing, promoting, improving, and developing our platform.
• Market services, products, and experiences, including delivery of promotional materials, product recommendations, and other non-transactional communications via email, telephone, SMS, or push notifications, in accordance with your marketing preferences.
• Personalize your experience and tailor recommendations, advertising, and offers presented to you, including developing insights about you and your needs based on your interactions with our Platform.

How we share personal information

We rely on third-party providers to assist us with the provision of services and products. We may share your personal information with our service providers for the following purposes:

• Law enforcement, government agencies, or other third parties if Velosurance is compelled to do so by a subpoena, court order, or similar legal procedure, when it is necessary to do so to comply with the law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, to investigate violations of Terms and Conditions, or as otherwise required by law.
• Third-party service providers who assist us in providing service to you or who provide fraud detection or similar services on our website.
• Third-party service providers who assist us in marketing our products and services, including targetted advertising, marketing emails, telephone calls, SMS messages, and push notifications.
• Companies that Velosurance plans to merge with or be acquired by or, in the event of bankruptcy, a bankruptcy estate. Should such an event occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.

Information Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt all of our services using SSL. Information exchange between all of our services is always encrypted.
• We encrypt information on disk with AES-256.
• We offer two-step verification when you access your account.
• To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

What can you do to protect your personal information?

You can protect your information by selecting your passwords with care, using a secure browser when shopping online, shredding items before disposing of them, and checking the accuracy of your credit report. You should also avoid sending credit card information by fax or email.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@velosurance.com or by mail at:

Velosurance
500 NE Spanish River Blvd
Suite 103C
Boca Raton, FL 33431