Velosurance reviews

"I had a really great experience with Velosurance. I communicated with Dave and he was always helpful. It’s a really bad day when something gets stolen from you, in my case it was an $1,000 Trek road bike. I’m so thankful I had insurance on the bike. After paying the deductible I would say I got about 75% of that money back. Without insurance I would have gotten nothing. I recommend velosurance to all! "

Madison L

"Your representative, Dan Madsen, was very efficient and fast on following up on my claim. This was the first time I had insurance on my bike and wondered all along about if I ever have a claim, how well it was going to be handled. Well, it was handled so well that I am recommending Velosurance to all my cyclist friends! Once I receive my new bike, I will be adding Velosurance insurance to it. Thanks to Dan and Velosurance for successfully taking care of my claim on a timely matter. "

Laura G

"I have had my policy with Velosurance for several years now and can highly recommend them. I insure two road bikes with them and finding the best coverage was straightforward. If one has to file a claim, their customer service is exceptional. They are clear on what documentation is needed and extremely responsive. I also like that they offer global coverage, which is great when traveling abroad. "

Thomas B

"I've been using Velosurance for about ten years now. I am very happy with the coverage and the claim process. I have made a few claims and each time they have been very helpful and easy to work with. On top of that, they have the easiest website to use. It is the easiest insurance company I've worked with when it comes to making changes and updates. "

Matt F

"Unfortunately our ebikes were stolen, but thankfully we had Velosurance/Markel insurance. We followed the instructions per the policy and our claim was handled quickly and professionally. We will get this same insurance on our new bikes. "

Paul S

"My exact words to Velosurance. “Excellent service. I was very pleased with how easy this process was. I have literally never had this pleasant of an experience with an insurance company. You guys rock and I definitely recommend you to everyone I speak with.” Honestly I can’t imagine not having these guys on my side. Keep crushing to Velo! "

Anthony M

"Excellent response when I filed a claim after my bike was stolen. I had a heavy duty lock and chain, but they thief was able to cut through the bike rack. Velosurance were fast and thorough. I cannot recommend enough how important bike insurance for accidents or thieves. You cannot go wrong with Velosurance. "

Caleb E

"Just finished setting up insurance on a bike with Velosurance. The entire process from start to finish was not only extremely simple but very human and organic. A real person picks up the phone when you call them and emails are promptly answered by an associate who does far more than just read the brochure back to you. These genuine and swift human interactions really took me by surprise and is quite rare in today's world. I would highly recommend Velosurance to anyone looking for bicycle insurance. "

Arthur S

"Incredible group of people who are passionate about cycling and have amazing connections with adjustors for when a claim is needed. It has been a great experience thus far, and Dave and team has been great to work with every time I've reached out! "

Rob W

"I wrecked a bike and put a deep gouge in the carbon bottom bracket and delaminated the rear rim. I filed a claim and got a prompt response from an adjuster. He was polite and helpful and always fast to reply. I took the bike to my local shop for a detailed damage report. They recommended I replace the frame and rim. I think the day after I sent the bike shop’s damage report and my accident report to Velosurance, they’d agreed to pay out the full value of my policy, less the $200 deductible, plus $150 to replace my bibs that got torn in the accident. "

Andrew F

"Velosurance is amazing! The time I spoke with a CSR, made a claim and had a check in hand within 2 weeks! My CSR was outstanding and highly recommend if you are looking for bike insurance, this is the place! Thanks Velosurance you have earned my business for life! "

Scott S

"Excellent customer service and even better insurance. They were remarkable when I was involved in a case of vehicular violence (hit and run on my bicycle). I've recommended bicycle insurance to so many people, and it's always Velosurance. I'll use them for life "

Chris R

"Those of us who ride pretty expensive bikes, don't relish the thought of having to replace them due to theft or an accident. I can't tell you how much better I sleep at night knowing Velosurance is backing me up. Their customer service is excellent and every interaction with the company has been five star. "

Rich B

"This was my first ever insurance claim. I'm pleased to be able to say that your company did a wonderful job in helping me through the process. I recommend your company to all of my racing friends. Thanks for doing right by me! "

Bryan L

"I bought my policy to protect against the wave of crime in LA. Little did I know I would be collecting for a full bike replacement, plus my helmet and jersey after a head-on collision. Keep all your receipts and the claims team will make it easy. Buy the medical insurance even if you have good personal insurance. My out-of-pocket has been high. Great company. Strongly recommend. "

Fan T

"I called for several issues. One being a replacement credit card as the old one was compromised. Also how to access website. The person whose name I didn't catch was very helpful and resolved all my issues. Thank you "

Sandra W