Velosurance reviews

"I had a really great experience with Velosurance. I communicated with Dave and he was always helpful. It’s a really bad day when something gets stolen from you, in my case it was an $1,000 Trek road bike. I’m so thankful I had insurance on the bike. After paying the deductible I would say I got about 75% of that money back. Without insurance I would have gotten nothing. I recommend velosurance to all! "

Madison L

"Your representative, Dan Madsen, was very efficient and fast on following up on my claim. This was the first time I had insurance on my bike and wondered all along about if I ever have a claim, how well it was going to be handled. Well, it was handled so well that I am recommending Velosurance to all my cyclist friends! Once I receive my new bike, I will be adding Velosurance insurance to it. Thanks to Dan and Velosurance for successfully taking care of my claim on a timely matter. "

Laura G

"I have had my policy with Velosurance for several years now and can highly recommend them. I insure two road bikes with them and finding the best coverage was straightforward. If one has to file a claim, their customer service is exceptional. They are clear on what documentation is needed and extremely responsive. I also like that they offer global coverage, which is great when traveling abroad. "

Thomas B

"I've been using Velosurance for about ten years now. I am very happy with the coverage and the claim process. I have made a few claims and each time they have been very helpful and easy to work with. On top of that, they have the easiest website to use. It is the easiest insurance company I've worked with when it comes to making changes and updates. "

Matt F

"Unfortunately our ebikes were stolen, but thankfully we had Velosurance/Markel insurance. We followed the instructions per the policy and our claim was handled quickly and professionally. We will get this same insurance on our new bikes. "

Paul S

"My exact words to Velosurance. “Excellent service. I was very pleased with how easy this process was. I have literally never had this pleasant of an experience with an insurance company. You guys rock and I definitely recommend you to everyone I speak with.” Honestly I can’t imagine not having these guys on my side. Keep crushing to Velo! "

Anthony M

"Excellent response when I filed a claim after my bike was stolen. I had a heavy duty lock and chain, but they thief was able to cut through the bike rack. Velosurance were fast and thorough. I cannot recommend enough how important bike insurance for accidents or thieves. You cannot go wrong with Velosurance. "

Caleb E

"Just finished setting up insurance on a bike with Velosurance. The entire process from start to finish was not only extremely simple but very human and organic. A real person picks up the phone when you call them and emails are promptly answered by an associate who does far more than just read the brochure back to you. These genuine and swift human interactions really took me by surprise and is quite rare in today's world. I would highly recommend Velosurance to anyone looking for bicycle insurance. "

Arthur S

"Incredible group of people who are passionate about cycling and have amazing connections with adjustors for when a claim is needed. It has been a great experience thus far, and Dave and team has been great to work with every time I've reached out! "

Rob W

"I wrecked a bike and put a deep gouge in the carbon bottom bracket and delaminated the rear rim. I filed a claim and got a prompt response from an adjuster. He was polite and helpful and always fast to reply. I took the bike to my local shop for a detailed damage report. They recommended I replace the frame and rim. I think the day after I sent the bike shop’s damage report and my accident report to Velosurance, they’d agreed to pay out the full value of my policy, less the $200 deductible, plus $150 to replace my bibs that got torn in the accident. "

Andrew F

"Velosurance is amazing! The time I spoke with a CSR, made a claim and had a check in hand within 2 weeks! My CSR was outstanding and highly recommend if you are looking for bike insurance, this is the place! Thanks Velosurance you have earned my business for life! "

Scott S

"Excellent customer service and even better insurance. They were remarkable when I was involved in a case of vehicular violence (hit and run on my bicycle). I've recommended bicycle insurance to so many people, and it's always Velosurance. I'll use them for life "

Chris R

"Those of us who ride pretty expensive bikes, don't relish the thought of having to replace them due to theft or an accident. I can't tell you how much better I sleep at night knowing Velosurance is backing me up. Their customer service is excellent and every interaction with the company has been five star. "

Rich B

"This was my first ever insurance claim. I'm pleased to be able to say that your company did a wonderful job in helping me through the process. I recommend your company to all of my racing friends. Thanks for doing right by me! "

Bryan L

"I bought my policy to protect against the wave of crime in LA. Little did I know I would be collecting for a full bike replacement, plus my helmet and jersey after a head-on collision. Keep all your receipts and the claims team will make it easy. Buy the medical insurance even if you have good personal insurance. My out-of-pocket has been high. Great company. Strongly recommend. "

Fan T

"I called for several issues. One being a replacement credit card as the old one was compromised. Also how to access website. The person whose name I didn't catch was very helpful and resolved all my issues. Thank you. "

Sandra W

"Very good conversation with Dave. So reassuring for my dilemma. Got a good answer and good directions on how to process my repair at the shop. Customer service is the key to any top notch company. "

Judy B

"My bike was stolen & Velosurance gave me a payout with in a week without any phone calls. It doesn't get better than that, I guess. "

Deepak V

"E-bike was stolen from my property the claim process was quick and easy funds were electronically submitted to my account purchased new e-bike which was immediately insured with Velosurance as they have proven to be reputable and professional. "

Chris M

"Had my e-bike stolen (they didn’t even cut the lock, they just unbolted the rack it was locked to) and Velosurance was very responsive and helpful when opening a claim. They really came through for me and had a quick turnaround time for getting my payment. Ended up getting a newer e-bike which I’ve also just insured with Velosurance. Highly recommend this insurance if you use your e-bike as your main commute vehicle, they don’t just cover theft but also things like liability that make it extra worth it. "

Andrew A

"They were incredibly through and helpful. They moved faster than the bike shop (which had to go through a lot of damage to check the bike and seek specialist advice). Nevertheless, Velosurance was thorough and fast. They offer very comprehensive coverage for high end expensive bikes and they deal with the at fault insurance part for you as well (I was struck by a car while on a bicycle and was not at fault). "

Radu R

"My basically-new specialized cargo e-bike was unfortunately stolen out of my apartment's bike garage, even though it was locked up on a hanging rack. I'm so thankful I had velosurance to soften the blow. While nothing totally makes up for the sting of finding your bike was stolen, the actual claim process was painless and quick and I can at least take comfort in being out no more than the deductible. "

Amanda F

"I absolutely adore Velosurance. They've come through for me twice now when my bikes have been stolen off my car rack. This is one of the worst feelings and head aches, yet Velosurance makes the claims process simple, smooth, and efficient. I received my checks for both bikes within a week or 2 of the theft. I will continue to use Velosurance as long as I ride and I tell literally every cyclist about them. "

Anastasia P

"Had the unfortunate experience to claim against the insurance. However, the process is so seamless. I claimed against the bike and medical coverages and the adjusters were very clear, concise and helpful. None of my claim was denied. Of course I am not hoping for any more claims in the future but rest assured, I know somebody has my back for any unforeseen and extravagant expenses. "

Vincent O

"The company and insurance agent/processor were very helpful and made the process very easy for me. My accident was well documented, and that helped, but the communication and followup from Velosurance was very refreshing. I would recommend to anyone. "

Nicholas R

"After two of our bicycles were stolen from the back of my vehicle, I contacted Velosurance right away. An agent followed up the very next business day and guided me through the process with professionalism. They gathered the necessary documentation, including the police report, photo evidence, and receipts. Despite a few technical hiccups when submitting all the receipts, the process moved swiftly, I received a payout option within just three days. "

Efrain T

"I got my e-bike stolen, and the claim process was very easy and fast. Can’t recommend more. Excellent insurance. "

Jairo J

"I can’t believe how quickly Velosurance processed my daughter’s claim when her bike was stolen! They guided her through the process and reimbursed her quickly, so she’s bought a new bike, stronger lock and is on the road again! Thank you Velosurance. I highly recommend to fellow cyclists! "

Hazel R

"Best insurance for bicycle coverage—bar none! Very affordable premiums, instant responses when filing a claim, immediate settlement on claim. Do NOT leave home or travel with your bicycle without being insured by Velosurance "

Morris M

"After my electric bike was stolen, they paid everything out quickly. No hassle or run around. I was back on my new bike in less than a month. "

Georje D

"Excellent and personal service. I had a problem and they bent over backwards to take care of it. Thanks! I look forward to doing business again with you soon. "

David L

"I had to do what we all hope we never have to do, file a claim for total loss of a cycle. I was run over by a pick up truck. Fortunately for my physical body, the truck mashed the left side of my trike and missed me. It did, however, bend and fracture the frame. The driver did have insurance but they started to quibble over the replacement costs. I contacted Velosurance, provided mechanic statements, pictures, accident information, and replacement invoice and my claim was settled within a week. "

Jaci G

"The best insurance for bikes, period. I have crashed and had some damages to my bike in 2-3 different occasions and they have always been super helpful and responsive. Bike racer friendly! "

Luiz G

"Thanks God I have insured my bike with Velosurance. I did my claim online and Michael the rep called me next day we talked and he processed the claim very quickly and covered my expenses for a new E-bike including the new locks, trunk and helmet. The $200 deductible was taken from the total amount deposited in my bank at it was showed in the statement sent before the settlement and agreement "

Jimmy F

"Easy to speak to live human. Got the answers I needed. Appreciate the service and I hope I never have to make a claim. "

Stevie S

"I recently had a claim. They were quick (over the phone), and followed up promptly after my initial claim. I highly recommend them and I feel safer knowing I have them as my insurance company while riding. "

Andrew A

"After my bike was stolen, my claim was handled and paid out in under a week. I was genuinely impressed by how smooth and efficient the process was. Highly recommend! "

Gaby H

"Well I got behind and I was going down a financial rabbit hole. I was way behind on my payment. And Velosurance stuck by me and waited until I could get the money in my account. People have no idea what it means to someone to have an insurance company do that for you. Feels good riding safely and knowing I have someone behind me. So thanks again! You guys are the best! "

Paulie P

"I recently had my insured ebike stolen from my place. The ebike was actually recovered by local law enforcement, but there were substantial damage with missing parts. The Markel/Velosurance claim process went great and they paid out the claim to my total satisfaction! "

Ned C

"Paid out easy and fast after a bike theft! Quickly got a new bike with the cash and opened a new policy "

Ethan R

"Nobody wants to crash and destroy a bike. 8 weeks ago I was racing and somebody ahead of me went down. 10 of us hit the deck at nearly 30 mph. My beloved bike was toast! I filed a claim. Provided the requested documentation - which was very reasonable - and voila I had a Venmo payment to cover the destroyed pristine race bike, my shredded race kit and destroyed shoes. I’m grateful I bought the coverage three years ago. "

Scott S

"I had a very unusual theft occur at my home. My beloved bicycle was part of the stolen property. It took a few months for the police report to get to Velosurance, but they did reimburse me for the loss. They stayed in contact during the process and my claims agent was very kind and understanding of the situation. "

Dimi C

"I had my e-bike stolen from a locked bike rack while on vacation. Velosurance was incredible. Within two weeks of my bike being stolen I had a check to replace my bike. The claim process was smooth and easy. I am so grateful I insured my e-bike with velosurance and will insure all of my future bikes with them. "

Megan S

"Velosurance was extremely easy to work with when I had an accident. They reached out to me to close the loop on things and worked very quickly to get me reimbursed. "

Leah B

"Velosurance made my bike accident claim quick and stress-free. Friendly team, fast payout, and excellent coverage—highly recommend for any cyclist! "

Henderson L

"Insured my very expensive TT bike with Velosurance for the past two years. Got my bike lost/stolen by airline. All claim procedures with these guys took just about two weeks and I received my claim money. Very smooth and hustle free process. Already ordered my new bike and I’m going to use the same insurance company again. Absolutely recommended! "

Ivan B