Table of contents
- Q: Is my bike covered if it is on the car bike rack and I am rear ended?
- Q: If I buy a new wheelset can I add value to the policy?
- Q: Is my bike covered if I race?
- Q: Do you offer trip insurance?
- Q: Do you offer Velosurance for bikes kept in Canada?
- Q: Will Velosurance cover me for a trip to Europe?
- Q: Does a Velosurance policy cover me for a visit to Hawaii?
- Q: Does a Velosurance policy cover me for a visit to Puerto Rico?
- Q: Do I need to tell you if I visit Canada with my bike?
- Q: Is my helmet covered?
- Q: Can you recommend a specific lock for my bicycle?
- Q: How does the policy deductible apply? Per accident or per year?
- Q: Are my racing wheels covered if I loan them to a friend?
- Q: If I choose monthly payments will you mail me an invoice every month.
- Q: Do I need to buy extra insurance when I ship my bike?
- Q: Explain Roadside Assistance
- Q: When can I make a claim?
- Q: What is an accident?
- Q: What is not an accident?
A: Yes, the bike is covered subject to the policy deductible.
A: Yes, just send us the purchase receipt and tell us how much value to want to add. If you keep your old wheelset as training wheels they remain covered when they are on the bike and as spare parts when they are not installed on the bike.
A: Yes, if you race in more than one race a year please tell us so we can be sure to adjust your account.
A: No. The Velosurance is a 12 month policy that covers your bike in the USA & Canada.
A: Velosurance is only available to insure bicycles stored at a USA address.
A: The policy can be extended Worldwide at your request and at a reasonable additional premium.
A: Yes, Hawaii is part of the US.
A: No, Puerto Rico is not yet a US state. You will need to add worldwide coverage.
A: No. The Velosurance policy covers the insured bicycle anywhere in the USA & Canada.
A: If you crash and there is damage to the bicycle that exceeds the policy deductible then you can claim your helmet and other damaged kit also.
A: While we do not recommend any specific lock manufacturer we suggest at the very minimum a quality U lock in combination with a heavy cable. Spending up to 10% of the bike’s value on a lock is not unreasonable. ABUS locks are very popular in the bicycle commuting community.
A: The policy deductible is applied per accident. If you have three accidents in a year then you have three deductibles.
A: No. Once your wheels are on another bike they are no longer part of your insured bike and no longer covered by your bike’s insurance.
A: No. Monthly payments are only available with auto pay.
A: Your bike is covered at all times while in transit within the policy territory. Additional insurance is not necessary.
A: Roadside Assistance costs $12/year and is a 35 mile ride for you and your bike if you are stranded on the road. Find a comfortable and safe place to wait and in about 30 mins a service vehicle will be there to pick you and your bike up. It also features a lock out service.
A: Anytime accidental damage to your bicycle exceeds the policy deductible you have a potential claim. Call Velosurance to discuss the loss.
A: An accident is an unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury.
A: Any expected damage to the bike is not accidental, such as a chain stretching or tire wearing out.