Frequently Asked Questions

How do I update my premium payment method?

Please go to and update the complete card information by selecting Payment Information from the vertical navigation panel at screen left. We do not store the card number so we need the card information again. If you missed a premium payment we will endorse your policy back to your payment schedule and then catch you up on any missed premiums.

We will confirm to you that the payment has been made and send a list of the future premium schedule.

Please rely on your Velosurance portal to make policy changes and updates. We personally review each change request and will contact you if we need confirmation of your request.

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