Frequently Asked Questions

How do I go about repairing a covered bike?

If your bicycle is accidentally damaged, you will need a repair estimate from your preferred bike shop along with detailed photos of the damage. Once you have this information, you can submit it along with your claim. Your claim will be assigned to a claims representative who will manage the process from beginning to completion.

- What if I am a competent bike mechanic and do repairs in my garage?
- We would appreciate that but we cannot pay you.
 
- Must I use a certified shop located on your website?
- The selection of a repair shop is your choice. You can choose a shop from our site if you wish.
 
-May I pick my own established shop for estimates/quotes?
-You choose your preferred bike repair shop always

Your claims representative is an insurance loss professional and will work with you to bring the claim to a beneficial conclusion.

Was this reply helpful?